Refund policy
We comply with Australian Consumer Law.
• Change of mind returns are an exchange only within 14 days.
• Installed or used lighting cannot be returned
• Special order, custom, and clearance items are final sale
You are entitled to a replacement or refund if a product is faulty, unsafe, or not as described, in line with Australian Consumer Law.
Proof of purchase is required.
Under the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.
Should you change your mind, we will provide an exchange or credit note for lighting products only, providing the following requirements are met:
• The item is returned with the original receipt within 14 days of purchase.
• The item is returned with the original packaging, unopened and in the same state the item was given to you. We will not return any items that have a
damaged or open box. This includes writing on the box.
If these requirements are not met, Just Lights will not accept the item.
The following brands are not eligible for a return or exchange:
- Emac & Lawton
- Zaffero
We do not accept cancellations from change of mind or mistake. Cancelling orders are only accepted if an item is out of stock, which you will be advised immediately.
If an item is deemed physically faulty from manufacturing or damaged in transit, we will provide a refund or replacement. Please refer to our Shipping Policy
for further details.
We do not permit any returns on homeware items including wall clocks unless faulty.
• Returns will be issued in the form of store credit or gift voucher and will be equal to the price paid for the product minus the cost of shipping. Store credit
vouchers are valid for 12 months from the date of purchase.
• The customer is responsible for the shipping costs for a change of mind return, irrespective of any free, discounted or any other type of shipping
promotion that may have been applicable at the time of your order. Please send us an email salesjustlights@gmail.com with a returns request. Please
include your invoice and reason for return, and we will be in contact with you.
• All online orders require full payment even if you have selected to collect the order from our store location.
• Any items that are Ex Display, On Sale or Custom LED Strip Lights/Profiles are not permitted to be returned at any time.
Just Lights reserve the right to cancel any orders that have been marked with incorrect pricing in store or online. We also reserve the right to update pricing at any time.
For all warranty claims please ensure you have your proof of purchase, an invoice from your electrician from the installation and check the faulty product is
within the applicable warranty period. Warranty is always a replacement warranty only. We do not cover costs of electricians.
Just Lights is not responsible for damages caused by unprofessional installation, modified products or manipulated by the customer.
In the event that Just Lights needs to provide a refund, please keep in mind that refunds can take up to 10 business days. Refunds are released from our end immediately, but the final clearing time depends on the customers bank or card provider.